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Noticeboard

The surgery will be closed on Thursday 26th October 2017 between 1pm - 3.30pm for staff training. In the case of an emergency please ring Out of Hours on 0300 123 55 66


 


Flu Appointments are now available.


 


The saturday clinics have been cancelled due to lack of interest 


 


Please contact the surgery to book your appointment or you can book online via My Health Online.


If you would like access to My Health Online (MHOL) please contact reception.



New e-mail advice service is now available please see appointments tab above. 


 

Mission Statement

Mission Statement

 

‘To provide the highest quality health care available under the NHS in a responsive, supportive, courteous and cost-effective manner, with a well trained motivated primary care health team’

 

The objectives of my organisation in order to reach our Mission and Vision are:

 

    • Treat you with respect and courtesy at all times

    • Provide a service which puts patients welfare at the heart of all we do

    • Work within the framework of NHS Primary Care Services to provide professional medical, nursing and other services which meet the identifies needs of patients

    • Promote best practice through utilising specialist expertise within the practice team and externally encouraging the continuous professional development of all members of the practice team

    • Nurture a culture which is innovative, forward looking and adaptable

    • Take into account the evidence provided by scientific and medical research in our treatment


 

In return we ask you to:


 

    • Keep your appointment and /or let us know as soon as possible if you cannot attend

    • Be nice to our staff – they do their very best for you and respond well to ‘please’ and ‘thank you’

    • Let us know if you have any suggestions or cause for complaint as soon as possible

    • Let us know when we have done well

 

Core Values


 

Patient Centered: Each patients individual needs are our first consideration

 

Quality: To provide the highest possible standards of care

 

Premises: To provide a clean and safe environment for our patients when they visit

 

Ethical: To work within and ethical framework through policy of openness and transparency

 

Innovation: To continually bring about change for the wellbeing of our patients (as far as financial resources allow)

 

Teamwork: To work together and support each other for the benefit of our patients


 

Vision Statement

 

‘To deliver to our patients of Penrhyn Bay and Deganwy the best patient experience’



 
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