This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

DEGANWY SURGERY WILL BE CLOSED FROM 11TH DECEMBER - 15TH DECEMBER FOR REFURBISHMENT WORKS. 


 PLEASE CONTACT PENRHYN BAY FOR APPOINTMENTS AND ENQUIRIES DURING THIS WEEK.PLEASE ARRANGE TO COLLECT PRESCRIPTIONS PRIOR TO THIS WEEK OR YOU CAN COLLECT FROM PENRHYN BAY OR A PHARMACY OF YOUR CHOICE.


WE APOLOGISE FOR ANY INCONVENIENCE THIS MAY CAUSE.

 


PENRHYN BAY SURGERY WILL BE


CLOSED WEDNESDAY 6TH DECEMBER 2017


FOR TRAINING PURPOSES. IN CASE OF AN EMERGENCY PLEASE CALL 0300 123 55 66


 


Flu Appointments are still available.


 


The saturday clinics have been cancelled due to lack of interest 


 


Please contact the surgery to book your appointment or you can book online via My Health Online.


If you would like access to My Health Online (MHOL) please contact reception.



New e-mail advice service is now available please see appointments tab above. 


 

Email Advice Service - Email address to use - Advice.W94018@wales.nhs.uk

Timely access is one of the hallmarks of good quality healthcare. With overstretched health and social services, this has worsened in the past few years. The thought of when to contact the surgery without being a burden to the services has troubled many. Similarly many have been on the phone morning after morning for an appointment, which is very distressing.

To improve the access and reduce the queuing on the phone lines every morning we are piloting a new email service, where you can contact us by email outlining the problem or the advice you are after. A GP, Advanced Nurse Practitioner, Nurse Practitioner, Practice Nurse, Healthcare Assistant or Receptionist will contact you* and address your concern in the next 24 hours.

*Please indicate in your email your preferred choice of communication, i.e. for us to return by phone call or by email.

THIS SERVICE IS NOT FOR URGENT AND EMERGENCY SITUATIONS SUCH AS CHEST PAIN, ABDOMINAL PAIN, BREATHING DIFFICULTIES

Some reasons to use this service can be:

- To discuss blood results

- Follow-up reviews

- Medication advice

- To discuss symptoms and request best clinician to see

- General medical advice

Following the conversation, an appointment at the surgery or home visit may be organised as appropriate.

Elderly and others who do not acess emails may give permission to their next of kin to contact the surgery on their behalf.

This service is a pilot; we aim to learn and improve and hence feedbacks and suggestions are welcome.

Note: We aim to action your reqeust within a 24 hour period. If you contact us on a Friday or a weekend, please be aware that we may not be able to contact you until the following working day.

 
NHS WalesThis site is brought to you by My Surgery Website