Penrhyn Bay Medical CentreTel: 01492 550430
Deganwy SurgeryTel: 01492 550430 (Option2)
If you would like access to My Health Online (MHOL) please contact reception.
Appointments at the main surgery in Penrhyn Bay are made by contacting the surgery by telephone or in person to arrange an appointment with an appropriate health care professional. Appointments can be pre- booked up to 3 weeks in advance. Urgent cases are advised to telephone as early as possible.
In our Deganwy surgery the appointments are on the same basis as Penrhyn Bay.
We have two advanced clinicians who can prescribe and refer, one nure practitioner who can prescribe and one practice nurse who can help with health issues such as family planning, healthy living advice, blood pressure checks and dressings. The practice nurses run clinics for long-term health conditions such as asthma or diabetes, and carry out cervical smears.
There are occasions when patients need to be examined by a doctor which may involve intimate examinations. It is usual for another person to be present at these times to safeguard the doctor and the patient – a chaperone. The doctor will usually ask if the patient wishes this, although you may decline. At any time, if you wish a chaperone to be present please do not hesitate to ask the doctor. It may not be possible for a chaperone to be provided immediately and you may have to return for the examination to be carried out at a mutually convenient time, or you may wish to ask a relative or friend to accompany you.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP or Advanced Clinician will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP or Advanced Clinician. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Timely access is one of the hallmarks of good quality healthcare. With overstretched health and social services, this has worsened in the past few years. The thought of when to contact the surgery without being a burden to the services has troubled many. Similarly many have been on the phone morning after morning for an appointment, which is very distressing.
To improve the access and reduce the queuing on the phone lines every morning we are piloting a new email service, where you can contact us by email outlining the problem or the advice you are after. A GP, Advanced Nurse Practitioner, Nurse Practitioner, Practice Nurse, Healthcare Assistant or Receptionist will contact you* and address your concern in the next 24 hours.
*Please indicate in your email your preferred choice of communication, i.e. for us to return by phone call or by email.
THIS SERVICE IS NOT FOR URGENT AND EMERGENCY SITUATIONS SUCH AS CHEST PAIN, ABDOMINAL PAIN, BREATHING DIFFICULTIES
Some reasons to use this service can be:
- To discuss blood results
- Follow-up reviews
- Medication advice
- To discuss symptoms and request best clinician to see
- General medical advice
Following the conversation, an appointment at the surgery or home visit may be organised as appropriate.
Elderly and others who do not acess emails may give permission to their next of kin to contact the surgery on their behalf.
This service is a pilot; we aim to learn and improve and hence feedbacks and suggestions are welcome.
Note: We aim to action your reqeust within a 24 hour period. If you contact us on a Friday or a weekend, please be aware that we may not be able to contact you until the following working day.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
Our practice is a training/teaching practice and we are fortunate to have medical students from Liverpool attached to our practice for short periods.
If you do not wish to have the student present during your consultation please inform the reception staff prior to seeing the doctor.
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