Mission Statement

Mission Statement


‘To provide the highest quality health care available under the NHS in a responsive, supportive, courteous and cost-effective manner, with a well trained motivated primary care health team’


The objectives of my organisation in order to reach our Mission and Vision are:


    • Treat you with respect and courtesy at all times

    • Provide a service which puts patients welfare at the heart of all we do

    • Work within the framework of NHS Primary Care Services to provide professional medical, nursing and other services which meet the needs of patients

    • Promote best practice through utilising specialist expertise within the practice team and externally encouraging the continuous professional development of all members of the practice team

    • Nurture a culture which is innovative, forward looking and adaptable

    • Take into account the evidence provided by scientific and medical research in our treatment


In return we ask you to:


    • Keep your appointment and /or let us know as soon as possible if you cannot attend

    • Be nice to our staff – they do their very best for you and respond well to ‘please’ and ‘thank you’

    • Let us know if you have any suggestions or cause for complaint as soon as possible

    • Let us know when we have done well


Core Values


Patient Centered: Each patients individual needs are our first consideration


Quality: To provide the highest possible standards of care


Premises: To provide a clean and safe environment for our patients when they visit


Ethical: To work within an ethical framework through policy of openness and transparency


Innovation: To continually bring about change for the wellbeing of our patients (as far as financial resources allow)


Teamwork: To work together and support each other for the benefit of our patients


Vision Statement


‘To deliver to our patients of Penrhyn Bay and Deganwy the best patient experience’

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