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You can now call 111 for free access to urgent out-of-hours care and round-the-clock medical support and guidance. This easy-to-remember number is free and provides access to both GP Out of Hours services and the health advice previously delivered by NHS Direct Wales. It helps patients get the right support, help and guidance in the right place at the right time.

111

About NHS 111 Wales

This number is free to call from landlines and mobiles and combines the services previously offered by NHS Direct Wales and the GP Out of Hours service.

The number is available 24 hours a day, seven days a week and offers guidance and care for non-emergency urgent medical problems.

For online advice including symptom checkers and local services see NHS 111 Wales online.

When should you call NHS 111 Wales

Please call NHS 111 Wales if your condition is urgent and you feel it is not life threatening or if you need urgent medical attention from a GP outside their normal opening hours and cannot wait until the next working day. Please call 999 in a medical emergency. 

Your call will be answered by a trained call handler who will take some details. You will then be offered guidance and support, directed to the most appropriate service, or offered an appointment at one of our primary care centres. If the GP thinks it is necessary, a home visit may be arranged. 

Find out further information on other local health services across North Wales including Pharmacies and self-careMinor Injury Units, Emergency Dental Service and Mental Health support

 

DUE TO THE ONGOING CORONAVIRUS PANDEMIC FOR PATIENT SAFETY WE ARE HAVING TO CHANGE THE WAY WE OFFER PATIENT CARE.  THE DOORS WILL NOT BE OPEN AT 8.25AM AS THEY USUALLY WOULD.

IF YOU HAVE A TEMPERATURE, COUGH OR FLU LIKE SYMPTOMS DO NOT ATTEND THE SURGERY.  

We are now ONLY dealing with urgent problems with the overall aim to reduce face to face contact to the essential minimum.  this is to protect you, the public and staff.  If you need advice from a doctor please contact us via askmyGP or telephone 01492 550430.  DO NOT TURN UP, as you will be asked to leave and telephone or use askmyGP.  The doors will NOT be open as they usually would.  askmyGP will be the fastest way to contact us, if staff are required to self isolate the telephones will not be answered as efficiently.

Your care will be reviewed by a clinician and dealt with appropriately.  This is likely to continue until such times we are notified we can return to normal working arrangements.  

You can also access advice following this link https://www.nhsdirect.wales.nhs.uk/selfassessments/

Please post your prescription requests in the letterbox outside the surgery on the railings.  If you can indicate on your request where you would like your prescription request to be sent, or alternatively enclose a stamped self addressed envelope we can send it to you.

We would like to apologise for any inconvenience this will cause you and we all hope it will be a temporary measure.  In the meantime we have to follow guidance and protect the public and our staff during this difficult time.

Fraud Aware

Citizens Advice has a scam checker, which may help you and give advice when you feel targeted at home. The scam checker can be accessed online:

https://www.citizensadvice.org.uk/wales/consumer/scams/check-if-something-might-be-a-scam/

Fraudsters may contact you using phone calls, e-mails, text messages or via social media regarding claiming of rebates, grants and other benefits, which may sound official and helpful, but these may be bogus. Always verify whom you are dealing with from a confirmed source, which you trust. Never phone the potential fraudster back on the phone number or e-mail address, which they are using to contact you. Avoid clicking on links or download anything you do not trust and be careful giving personal information away.

With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

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