Appointments

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diary_appointment

 You can request a non urgent consultation or an administrative question via email by emailing your enquiry to enquiries.w94018@wales.nhs.uk.

DUE TO THE ONGOING CORONAVIRUS PANDEMIC FOR PATIENT SAFETY WE ARE HAVING TO CHANGE THE WAY WE OFFER PATIENT CARE.  THE DOORS WILL NOT BE OPEN AT 8.25AM AS THEY USUALLY WOULD.

IF YOU HAVE A TEMPERATURE, COUGH OR FLU LIKE SYMPTOMS DO NOT ATTEND THE SURGERY.  

We are now ONLY dealing with urgent problems with the overall aim to reduce face to face contact to the essential minimum.  this is to protect you, the public and staff.  If you need advice from a doctor please contact us via askmyGP or telephone 01492 550430.  DO NOT TURN UP, as you will be asked to leave and telephone or use askmyGP.  The doors will NOT be open as they usually would.  askmyGP will be the fastest way to contact us, if staff are required to self isolate the telephones will not be answered as efficiently.

Your care will be reviewed by a clinician and dealt with appropriately.  This is likely to continue until such times we are notified we can return to normal working arrangements.  

You can also access advice following this link https://www.nhsdirect.wales.nhs.uk/selfassessments/

Please post your prescription requests in the letterbox outside the surgery on the railings.  If you can indicate on your request where you would like your prescription request to be sent, or alternatively enclose a stamped self addressed envelope we can send it to you.

We would like to apologise for any inconvenience this will cause you and we all hope it will be a temporary measure.  In the meantime we have to follow guidance and protect the public and our staff during this difficult time.

Why Does the Receptionist Need to Ask What's Wrong With Me?

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Advanced Clinicians, Nurse Practitioner and

Practice Nurse

We have two advanced clinicians who can prescribe and refer, and two practice nurse who can help with health issues such as family planning, healthy living advice, blood pressure checks and dressings. The practice nurses run clinics for long-term health conditions such as asthma or diabetes, and carry out cervical smears.

Chaperone Policy

There are occasions when patients need to be examined by a doctor which may involve intimate examinations. It is usual for another person to be present at these times to safeguard the doctor and the patient – a chaperone. The doctor will usually ask if the patient wishes this, although you may decline. At any time, if you wish a chaperone to be present please do not hesitate to ask the doctor. It may not be possible for a chaperone to be provided immediately and you may have to return for the examination to be carried out at a mutually convenient time, or you may wish to ask a relative or friend to accompany you.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

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